Support prompts

Intelligently surfaced selectable message prompts that present recommended inputs to the user.

Get design library

On this page

Building blocks

A.
Support prompts

These are prompts automatically suggested by generative AI to the user, and are shown as the suggested next prompts users can send after they receive a response from generative AI.

States

Support prompt selection

When a list of support prompts are displayed by generative AI, users can select one as the next user prompt sent to generative AI. 

Generating a response

When users select a prompt from the list of support prompts suggested by generative AI, it is sent as as a user prompt and generative AI starts generating a response for it. Follow guidelines for generating a response in conversational bubbles states.

General guidelines

Do

  • Show up to five support prompts to a user
    At any given time, the number of support prompts provided by generative AI to a user should not exceed five to avoid cognitive overload.

Don't

  • Don’t show other support prompts once a user has selected one
    Once a user selects a support prompt, hide the other prompts that were suggested by generative AI. These prompts are displayed by generative AI based on the context of prior user actions. Once a user makes a selection, the conversation with generative AI progressed, and the context changed. As a result, the older support prompts may not be relevant to the user anymore. 

Writing guidelines

General writing guidelines

  • Use sentence case, but continue to capitalize proper nouns and brand names correctly in context.

  • Use end punctuation, except in headers and buttons. Don’t use exclamation points.

  • Use present-tense verbs and active voice.

  • Don't use please, thank you, ellipsis (...), ampersand (&), e.g., i.e., or etc. in writing.

  • Avoid directional language.

    • For example: use previous not above, use following not below.

  • Use device-independent language.

    • For example: use choose or select not click.

Component-specific guidelines

Terminology

  • Introducing the AI: generative AI assistant is the approved term for introducing and referring to the AI, and generative AI to refer to the experience.

  • User queries: use submit as the label or reference term when a user is making a choice, query, or request.

  • AI replies: refer to AI replies as responses, not answers.